For nearly three decades, Mariëlle Wynbergen has been an integral part of the Rovos Rail family serving as the Reservations Manager for short trips. She has seen the company grow and adapt to many challenges and has learned invaluable lessons about the importance of caring for her team and embracing change.

She is inspired by the owner and founder Rohan Vos who she describes as being full of new ideas and constantly wanting to improve the guest experience. Mariëlle believes that a company’s success is deeply intertwined with the well-being and dedication of its staff, and the fact that so many employees can boast decades of service indicates that they must be getting this right. 

Her journey with Rovos began soon after she fell in love with a ballroom dancing teacher who had family members working at the company. “My father-in-law, Oom Wyny, was the CFO for the Victoria Hotel, and my brother-in-law and his partner were the first IT employees who installed our first computers and also wrote the first reservations programme for Rovos.” After a tip-off that there was a job available, she followed their footsteps and was appointed PA to the Reservations Manager who became her mentor. She quickly learned the ropes and found her calling in promoting and selling the train.

Mariëlle’s daily routine involves a variety of tasks from answering booking enquiries and product-interest phone calls to confirming bookings, invoicing and following up on payments. She fields many interesting and sometimes humorous questions from future guests. As she aptly puts it, her job is about “putting bums in beds” – a phrase coined by one of her previous colleagues. 

Beyond the administrative tasks, Mariëlle Wynbergen takes pride in guiding and training her reservations team in the Pretoria and Cape Town offices and instilling in them the passion and dedication that is synonymous with Rovos Rail. She enjoys her job, the camaraderie among her colleagues, the interaction with guests from around the world, and the privilege of being part of an extraordinary story.

Many staff have said they could write a book about all their experiences and the interesting people they have met, and Mariëlle concurs. Two guests stand out in her memory…a couple who travel the world without luggage! Their PA packed their brand-new clothes into the cupboard on the train and, when they arrived in Cape Town, the clothes were donated. “Despite their privilege, they were one of the nicest, most unassuming and down-to-earth couples I have ever met!”

Outside of work, Mariëlle’s priorities lie with her home and her family, especially her two teenagers, her husband, and caring for her mother. She feels the words patience, consideration and compliance define her personally and professionally and shape her relationships and her approach to life. 

As Mariëlle Wynbergen looks to the future, she hopes to continue contributing her skills and knowledge while learning from the remarkable individuals she has had the privilege to work alongside. “When it’s my time to leave Rovos I hope to have been as generous as Sandy Ingram, as charming as Peter Winterbottom, as vivacious as Beatrice Colon, as kind as Christine Roberts, as knowledgeable as Joy Strydom, as confident as Estee Badenhorst, as funny as Daniela Greyling, as determined as Rohan Vos and of course will always attempt to be a workhorse like Heike Gerntholtz,” she laughs. 

Mariëlle’s dedication and commitment embody the spirit of Rovos Rail – a special company that enriches the experiences of guests and colleagues alike. 

Written by Linda Sparks • Edited by Bianca Vos-Lynch