Women’s Month: Eileen Dash

In celebration of Women’s Month in August, we are honouring four of our amazing female staff members.
At Rovos Rail, the luxury train experience is crafted not just by the vintage carriages and five-star service, but by passionate people who pour heart and history into every journey. One such person is Eileen Dash, a dynamic force behind-the-scenes, currently serving as hardware store manager. With 25 years at Rovos Rail, Eileen’s journey is a story of resilience, adaptability, and some unexpected adventures.

Eileen’s career began high above the clouds. As a former cabin crew member for South African Airways, she spent a decade navigating local and international skies. When this aviation chapter started to close a conversation with a director led her to an up-and-coming train company in Pretoria. That company? Rovos Rail. “The rest,” Eileen laughs, “is history.”
Eileen’s path at Rovos Rail has been anything but linear. Starting out as part of the train crew, she worked across housekeeping, dining service, bar service, and eventually served as deputy manager before leaving temporarily to manage safari lodges and camps across southern Africa. Since returning in 2005, she’s taken on a more grounded role: hardware store manager. Here, she oversees everything from stock control for coach building, to cost management, supplier liaison, and logistics across a sprawling, ever-active site. “No two days are alike – Wednesday and Friday the site comes alive with the trains coming and going so it’s all hands-on deck,” she says.
Over the years, Eileen has completed a range of training, including business management, leadership, fire marshal, and SAGE systems, but she insists that the most valuable skills – agility, creativity, and problem-solving – were forged on the job. “Adaptability is a must here,” she explains. “There’s always a challenge to solve, a curveball to catch.”
She recalls one such memorable challenge: when Rovos Rail acquired the Shongololo Express, her team was given just a month to redo all plumbing and cabinetry. “I’ve never bought that many galvanized pipes and fittings in my life,” she laughs. “There was shouting, eye-rolling, and then… beers and laughter when the completed train finally pulled out and we could come together and appreciate the success of our efforts.”
Her most “mind-blowing” experience goes back to the 90s when a Russian client on a charter trip wanted caviar, salmon and vodka from his homeland. Needless to say, Rovos Rail made it happen – a few days later a chopper drop was made at a nearby field and the products arrived on the train to much laughter. A demonstration of how determined and agile the company is particularly when it comes to client delivery.
Eileen’s role has not only been about problem-solving – it’s also been deeply personal. One project holds a special place in her heart: the acquisition of dining coach 5274, affectionately known as “Rust Bucket.” Originally part of a conservation project, the coach was secured thanks in part to Eileen’s long-standing relationship with a former colleague in conservation. Today, the lovingly preserved oak pillars and panels stand as a tribute to that personal and professional bridge. “I still smile warmly whenever I walk through that coach,” she says.
Eileen explains that “Rovos Rail being a family-run business creates a very personal and proud sense of involvement to all that work here”.
Eileen’s favourite Rovos Rail destination is Cape Town, due to the Matjiesfontein walks, tunnels and valleys, as well as the Karoo night skies. “The brightest stars ever, once we stopped the train so guests could watch a meteor shower,” she recalls.
When she’s not managing hardware or overseeing her various onsite projects, Eileen enjoys spending time with her mother, tinkering at home, and reflecting on a life well-travelled. Her past hobbies include backyard beekeeping, family tree research, jogging, cycling and gardening.
Eileen is inspired by community and conservation initiatives – the latter being a longtime passion encouraged by her near-completion of a Nature Conservation Diploma. “I once dreamed of being an Eco Warrior,” she says with a smile, “and in some ways, maybe I still am.”
Peacemaker. Intuitive. Carer. That’s how Eileen describes herself – and that spirit echoes in everything she does at Rovos Rail. Whether she’s coordinating plumbing parts, immersing herself in paperwork, or guiding a team through a high-pressure refit, Eileen’s story is proof that the journey is always shaped by the people who walk it together.
Stay tuned for more behind the scenes stories from the people who make Rovos Rail a world-class luxury experience on rails.
Written by Linda Sparks