Category : Guests

Beloved Memories of a Rovos Trip Recounted

We always feel so happy when one of our guests contacts us excitedly recounting the journey they enjoyed with us on the Pride of Africa. It brings us great joy when we read that their experience of Africa has left a lasting impression, and hopefully one day we’ll see them again for round two!

Not too long ago we received this letter from Lorre Lei who hails all the way from New Orleans. We would like to share her letter with our readers wherein she says that Rohan reminds her of Prince Charles. We couldn’t help but chuckle.   We hope you enjoy her description of the train trip she had with us!

 

Hi Brenda,

Just received Rovos Tribune today and I’m amazed that you still have my address from when my husband and I travelled from Pretoria to Cape Town in November of 1998.  That prompted me to pull out the photo album and the journal of the trip.

 

Here is what I wrote:

Boarding the Pride of Africa

Tea at Victoria Hotel with string trio.  Walked to train station by Mr.Vos, himself, who looks somewhat like Prince Charles.  Prince Charles look alike

Rovos Rail Station

Greeted by staff with champagne and red carpet.  18 cars including 2 dining cars, lounge and observation car pulled by 2 steam engines, but no grand piano! (Referencing one on the American Orient Express train from Chicago to DC).

 

Rovos Pride of Africa

Kimberley 

Arid landscape with lots of scrub trees and anthills.  Reminds me of the California foothills north of San Francisco.  Kimberly Diamond mine and the “big hole” not at all what I expected.  Recreated town around the mine very well done with shops, saloon, church, ballroom and undertaker’s parlor.  Afternoon landscapes giving way to old mountain ranges in distance on either side of train.  Some crops with irrigation, mostly cattle and sheep worked from horseback with sheep dogs. Lots of windmills.  Raced by the lake with the pink flamingos.

 

The Big Hole, Kimberley

 

The Karoo

The Karoo is a harsh, barren place to live with an oasis here and there.  Matjiesfontein is such a place.  It was developed as a resort and was a good place to cure asthma and TB.  The whole village was bought in the late 60’s and restored to its original Victorian state.  A local museum contains a huge eclectic collection of Victoriana.

Matjiesfontein - The Lord Milner Hotel

Ostrich farms remind me of the ostrich medallions for dinner last evening.  Mr. Peter Winterbottom (I believe a pseudo name), the train manager, said he never found food or drink he didn’t like.  When I asked him if that was the case, then how did he maintain his youthful figure, he quipped, “Hot women, Madam!”

Cape Town

Off the train and on to the Mount Nelson, the epitome of British chintz!

The Mount Nelson Hotel

 

Please feel free to use any of the above.  I thought Mr. Winterbottom’s response was priceless and showed such a wonderful quick wit!

 

Lorre Lei Jackson,

New Orleans, Louisiana

 

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Rovos Rail Pretoria to Victoria Falls

A World Class Railway

Dear Mr Vos

I am writing this letter as an accolade not only to you but to your dedicated staff who make travel on the train a true five-star experience. I wish to commend you for establishing and running a highly efficient and world class railway. We have travelled on a few trains in different countries and Rovos would have to rank in the top three by our reckoning.

My wife and I travelled on Rovos Rail from Pretoria to the Victoria Falls on 23rd December, 2015. If you cast your mind back, I was the person sitting on the parliamentary chair in front of you when you were addressing the guests prior to our departure.

My wife and I occupied a suite. It was immaculate when we entered and was maintained by staff in that manner throughout our journey. The staff were nothing short of perfect in their efforts to make our trip a memorable one. They were courteous and ever willing to please. The amenities provided in the suite made everything so comfortable – a home away from home.

We had requested special dietary needs for our meals. It was a surprise to us when the chef visited us in our suite to discuss our needs. Allow me to tell you the kitchen staff went beyond the call of duty to cater for us. The meals were immaculately presented in true fine dining style and above all were varied and tasty. To us , it seemed as if the chef enjoyed the challenge of preparing something new each day. I thanked him personally.

The Train Manager on our journey was a true professional. She presented with an admirable work ethic and was a true professional. In conversations with her, I realised what her job entailed. How well she managed it is a tribute to her desire to promote the brand name and reputation. She operated with meticulous precision and it was clear that staff respected her. She was attentive to passenger needs and maintained a cordial relationship with the guests,stopping to converse at each table in the dining car at meal times. Her management of the staff was beyond reproach. This must surely be attributed to a good staff training program!

Finally, the staff on the train were truly magnificent. They were professional and capable, pleasant at all times with no effort spared to see to guests’ needs. It says something when, as guests, we did not want to leave the train at Livingstone because we were already missing the camaraderie we had established with the staff!

I will travel on Rovos Rail again and recommend it to as many people as possible here in Australia.

Thank you and kind regards,

Mr Gona Naidoo

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Rovos Rail Durban Safari

A Wonderful Trip!

It’s always a happy when we receive feeback about a wonderful trip! Mr and Mrs Padiachy celebrated part of their 32nd year of marriage on our Durban Safari and we were so thrilled to be a part of it. Thank you and we look forward to welcoming you on board again one day!

HI REGARDO

WHAT A WONDERFUL TRIP WE HAD ON THE 18 JANUARY 2016, IT WOULD BE ONE THAT WILL STAY IN OUR FOND MEMORIES FOR YEARS TO COME. IT MADE CELEBRATING OUR 32ND YEAR OF MARRIAGE FEEL VERY SPECIAL.

I ALSO WANT TO TAKE THIS OPPORTUNITY OF THANKING YOU FOR THE VERY PROFESSIONAL MANNER IN WHICH YOU ARRANGED THIS ENTIRE TRIP FOR US.

MAY I ALSO COMMEND ROVOS RAIL STAFF ON THE TRAIN FROM MART, ADAM, HENNIE, CAMERON, IVANKA, CHANTEL, MICHELE, ANGELIQUE, NAZEERAH, JAKLIEN, MATTHEW, ANNIQA S WELL AS YOUR KITCHEN STAFF

FOR THEIR FRIENDLY MANNER AND SERVICE THEY ALL GAVE US.

AND ABOVE ALL ELSE TO HAVE BEEN MET BY MR VOS PERSONALLY ON OUR ARRIVAL, IMPRESSED US VERY MUCH.

YOU CAN BE SURE,I’LL BE BACK!!!!! THIS TIME WITH FRIENDS

THANK ALL YOU GUY’S ONCE AGAIN

SIELAN AND DELIA PADIACHY

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Happy Holidays!

It’s been a tough year and it seems sometimes that just as we climb one mountain we are immediately faced with another. Living in South Africa certainly has its challenges and 2015 has been particularly brutal in terms of politics. But, we’ll put that aside for now as we want to wish all of you HAPPY HOLIDAYS!

We realise that some are working straight through, that others don’t celebrate this time of year and that others simply just can’t but if you are taking some time off we hope it will be a happy holiday for you. Let there be a lovely meal, quality family time and, even though it’s generally chaotic, let there be rest.

Because there are so many of us here at Rovos Rail we had a couple of different Christmas parties as we can’t all take time off at the same time. Our train management team were treated to limos and a good lunch, our site staff enjoyed a big braai (barbecue) where they played soccer, danced and sang at the top of their lungs! The head office team had a fairly polite cocktail party in our boardroom which next year we will turn into a Winter Wonderland…even in this 40°C heat!

We have a great deal to feel grateful for as business for both the trains and our St James Guesthouses is doing well despite our government doing its best to make it as difficult as possible. Forward business is looking reasonably strong and it is certainly encouraging to note numerous enquiries coming through for 2017, mostly of course for the longer journeys with our golf tours attracting considerable attention. All in all, we are very positive about the trend and are planning accordingly for growth.

We could not do this without our loyal travel agents and tour operators who entrust us with their clients each year and to all of you we say thank you, your much valued support is greatly appreciated. To our guests, especially our Rovos Club members who travel with us on a regular basis, your loyalty does not go unnoticed and we are thankful.

Have a happy holiday, friends! We look forward to sharing a safe and prosperous 2016 with you.

Sincerely,

The Rovos Team

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Rovos Rail Dar es Salaam

A Royal Letter

It’s not every day we receive a royal letter and lovely feedback such as the below is always welcome by all here at Rovos Rail.

Dear Mr Vos,

Journey Cape Town to Dar es Salaam, 17thJanuary

My wife Cammy and I have just returned from Dar – having thankfully not availed ourselves of the rest of the Noble Caledonia tour, by boat. (I particularly dislike the sea; my overriding interest was in your train!)

I wanted to write to say how absolutely enthralled we both were in what you provide! I am not a “train buff” in that I could not tell you the gauges of the railway in Canada, Cambodia or Cameroon (as some of our fellow passengers could – and did), but I have always been fascinated by Edwardian travel details – from early limousines to showman’s caravans and of course the wonderfully extravagant rail cars of American 19th century industry barons.

What you have done in creating the Pride of Africa train surpasses all and nothing short of amazing! There was no reason for me to look for fault, but if I had I could not have found it – the cabins were brilliant, the beds were exceptionally comfortable and including a shower room is quite extraordinary.

It was a total joy to sit watching Africa roll by – or perhaps more truthfully, given the state of some of the tracks, rumble by. How marvellous, in this age of safety and correctness, to be able to open the windows; how fantastic to sit on the observation deck – surely unique? My wife had never been to Africa and there can be few better ways to see it and none in such comfort. We loved every minute.

As for the service and friendliness – and efficiency – of your staff, it surpassed everything. From being greeted with champagne by the line of beautifully dressed hostesses and helpers (I persisted in calling it champagne on the basis that your South African wines are a match for any. And it is easier to say…) to the unexpected and clever touches of cold water when setting out and damp towels on dusty returns and we were looked after at breakfast, lunch and dinner. There were so many brilliant details.

We so appreciated being met in Cape Town by you, something commented on by several people, both on this trip and previous ones.

Eric Annandale, your train manager, was a star. He worked ceaselessly to overcome any operational obstacles. Craig Geater was wonderful – a great help in all matters – not only in the incredible luxury of having a hair stylist on board, but with information and organisation on trips as well.

The food was amazing, always unusual, always delicious and just the right amount. The South African wines were outstanding. The dining room and bar staff were brilliant and always ready to change menu in individual cases, willingly and efficiently. The dining car itself is superb.

Thank you too for the various splendid gifts that came with the tour – including a very fine tie and the magnificent Rovos tog bags!

All in all a most magnificent experience and one we are sure to share with our family and friends for many years.

Thank you and congratulations on your achievements.

Sincerely, 

Lord Cranworth

If you would like information on our Dar es Salaam journey then please do not hesitate to contact Alicia on alicia@rovos.co.za 

Photo credit: Jos Beltman from Icento Treinreizen in Holland.

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Rovos Rail Namibia Safari

A Lovely Letter

We’re in the fortunate position where our guests send us letters; some nice and not-so-nice! Below is an excerpt from a lovely letter we received from a passenger who travelled one of our nine-day Namibia Safari trips with us this year. She writes so beautifully we want to hire her!

Dear Mr Vos

It is literally one week ago that I was enjoying the final leg of the Rovos Rail journey through Namibia. I am again travelling by train, this time through the Scottish Borders and Northern England and having a very different experience. We are all tightly packed, mainly well behaved, drinking from plastic containers and I have not, as yet, braved the loos! But heigh-ho, horses for courses as the saying goes.

But really I want to compliment and congratulate you on your vision in creating a truly superb rail experience. I am still held in the fabulous fantasy bubble of the journey and continue to delight in ‘mulling over’ the sights, sounds and experiences which we shared.

We were blessed by having a really affable and fun group which, in general, gelled very well but this was in no small part due to the welcoming, friendly, tirelessly engaging and train, headed impeccably by Daphne. Nicholas, the font of all African wisdom and knowledge, added immeasurably to our insight of the political geography of your fascinating continent. We certainly left the train physically more challenged, from all the walks and the delicious food and beverages, and hopefully more educated with with heightened awareness and empathy towards the millions who do not have the numerous privileges that most of the ‘Pride of Africa’ guests enjoy.

On reaching Pretoria and seeing the workshops, loco sheds, the nurturing bird and animal sanctuaries etc. and knowing that a percentage of your profits are ear-marked for charitable causes I really wanted to sign on the dotted line and join up! As I have never worked for anyone else, apart from one and a half years of teaching, that is a compliment to your business and it’s implied ethics.

Excursions on the Namibia Safari were wonderful – in particular the sundowner which turned into a full-blown barbeque – it was fabulously romantic, imaginative and unforgettable. In fact, I think Sossusvlei was a real highlight for most of us. The dune walk was absolutely exhausting, exhilarating, fun-packed and mind-blowing.

I thank you and praise you again for your realised vision and would, God willing, that I may be permitted to travel Africa by Rovos Rail again.

Click here to watch our Namibia Safari video.

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A 50th birthday surprise on board Rovos Rail

A Surprise 50th Birthday!

A surprise 50th birthday. Five envelopes. An elated husband and an even happier wife! All the ingredients that make for a wonderful half century celebration.

For many, a train journey with us is a bucket list item so when Natasja Rabe decided to surprise her husband, Jaco, with this gift she not only made a dream trip come true but she also did it in the most cunning of ways!

On the Thursday before the train’s departure Natasja asked Jaco to pack his bags as she was taking him on a little holiday. He had no idea what was going on but was given an envelope telling him to pack for two nights and that he would have to include a dinner jacket and tie. Sneaky!

The following morning, the couple rose at the horrific hour of 3am to prepare for their trip and Jaco was given a second envelope to say that a luxury car would be collecting them shortly which would be transferring them to the airport. On arrival a third envelope was handed over revealing that the aircraft would be carrying them to Johannesburg.

When landing at OR Tambo International, the fourth envelope revealed that a trip on the Gautrain would be following next. “This is when I started to feel really excited. Confused but very excited”, says Jaco. “I kept thinking that my wife was out of her mind but I played along because I knew she would have planned something really special”.

The Gautrain stop was Pretoria Main Station where the fifth and final envelope was handed over revealing that they would shortly be arriving at Rovos Rail Station to board the train for the luxurious train journey to Cape Town “I knew it would be good but I had no idea it would be this good! I was over the moon as a trip on Rovos is something I’ve wanted to do for a very long time”!

“Pulling into Rovos Rail Station was a sad moment because it meant our trip was over and we had to return to normal life. It was such a let down as our journey on the train was exceptional and we couldn’t have asked for anything better”, comments Natasja.

You are both welcome any time and Jaco, a very happy birthday from all of us at Rovos Rail!

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