Terms & Conditions

PROVISIONAL BOOKING Upon written request via email/fax and subject to availability, we will provisionally book your place on the chosen tour. Space is allocated and held BUT if another client requires definite suites, the holding agent/guest will be asked to confirm with a deposit payment or release the suite. Conditions apply.

CONFIRMED BOOKING Upon written confirmation via email/fax and a completed Reservation Form, final confirmation details and an invoice will be sent. Upon receipt of the relevant payment the booking will be confirmed (see below).

CANCELLATION Cancellation of a confirmed booking received prior to departure is subject to a fee of the per person tour price (see below). Cancellation insurance is compulsory as these fees will not be waived.

PAYMENT SCHEDULE ALLOCATIONS
Duration in DAYS = ON the specified amount of days BEFORE the tour’s departure date

Individuals Payment Schedule
To confirm a booking a deposit payment of the per person tour price is required:

Cape Town, Victoria Falls, Durban
25% = Over 60 DAYS ±2 months
100% = 60 DAYS ±2 months

Golf Safari, African Collage, Namibia, Dar es Salaam
25% = Over 60 DAYS ±2 months
100% = 60 DAYS ±2 months
* Over 275 days before departure: a provisional booking will be held for 21 days after which a 25% deposit is due within 14 days of written confirmation.
* 275 days before departure: a provisional booking will be held for 14 days after which a 25% deposit is due within 14 days of written confirmation.
* 120 days before departure: a provisional booking will be held for 7 days after which a 25% deposit is due within 14 days of written confirmation.

Individuals Cancellation Policy
Cancellation of a confirmed booking received prior to departure is subject to a fee of the per person tour price:

Cape Town, Victoria Falls, Durban
25% = 60 DAYS ±2 months
100% = 30 DAYS ±1 month

Golf Safari, African Collage, Namibia, Dar es Salaam
10% = Over 90 DAYS ±3 months
25% = 90 DAYS ±3 months
50% = 60 DAYS ±2 months
100% = 30 DAYS ±1 month

GROUPS of 10 or more guests: Payment Schedule and Cancellation Policy
To confirm a booking a non-refundable payment of the per person tour price is required:

Cape Town, Victoria Falls, Durban
10% = 180 DAYS ±6 months
20% = 120 DAYS ±4 months
100% = 60 DAYS ±2 months

Golf Safari, African Collage, Namibia, Dar es Salaam
10% = 365 DAYS ±12 months
30% = 245 DAYS ±8 months
50% = 120 DAYS ±4 months
100% = 60 DAYS ±2 months
* For every 15 paying passengers, the 16th person sharing travels free of charge, confirmed at final invoice 60 days before departure.
* 275 days before departure: the agent/group must provide an allocation sales update and release 20% of the unsold space (if a waitlist persists).
* 245 days before departure: the agent/group must release a further 50% of the unsold space (if a waitlist persists).
* 180 days before departure: the agent/group must release 100% of the unsold space.

RATE INCLUDES
• Three meals daily and all alcoholic and other beverages
• Excursions accompanied by a qualified tour guide
• Entrance fees to places of interest
• 24-hour full room service and bar facilities
• Limited laundry service
• Government tax

RATE EXCLUDES
• Staff gratuities
• Off-train beverages (dependent)

INCLUDED IN OFF-TRAIN ACCOMMODATION ON ANNUAL JOURNEYS
• Accommodation
• Meals taken at the game reserves, hotels, clubs or resorts
• Water and limited wine selection at certain establishments

EXCLUDED FROM OFF-TRAIN ACCOMMODATION ON ANNUAL JOURNEYS
• Off-train beverages (dependent)
• Off-train laundry
• Telephone calls
• Memorabilia purchases

PRICES
We will do our utmost to keep to the prices published. If however, increases are forced on us we reserve the right, prior to confirmation, to amend the tour price.

SCHEDULING TIMES & ROUTES
We cannot be held liable for any delays due to trains not running to schedule. Excursions cannot be guaranteed and will only be undertaken if time and circumstances permit. Departure and arrival times are approximate and cannot be guaranteed. We reserve the right to alter our routing any time between departure and arrival points.

CHANGES
Rovos Rail reserves the right to amend the tour price at any time prior to written confirmation of the reservation. Rovos Rail further reserves the right to cancel or amend any sightseeing excursions or the tour departure dates provided they can offer the passenger alternative sightseeing excursions or departure dates. Rovos Rail is not responsible for any delay or changes in tour arrangements that may be caused by natural or other factors beyond the control of Rovos Rail. There will be no refunds for any part of the tour that might be missed due to personal reasons.

PASSPORTS & VISAS
It is upon the client to ensure passports and visas, as may be required, are valid prior to departure.

HEALTH
Anti-malarial and Yellow Fever precautions may be required in the countries that are being visited and should be taken as may be prescribed. A Yellow Fever or Medical Exemption Certificate is essential if travelling to/from Tanzania. Although all countries travelled through don’t require this, countries guests return to after the trip often require them.

PHOTOGRAPHY
Rovos Rail reserves the right without notice to make use of any photography/film taken by our staff on the tour for general publicity purposes without payment or permission.

MAXIMUM TRAIN CAPACITY
Classic 1: 39 suites • Classic 2: 39 suites • Edwardian: 23 suites.
We reserve the right to increase or decrease accommodation capacity as circumstances may require.

OF SPECIAL NOTE
Although certain limited insurances have been arranged, neither Rovos Rail Tours (PTY) Ltd, nor its servants, agents or employees, shall be liable for any loss or damage to passengers’ luggage or effects. Insofar as one of the tours may include a visit to a Game Reserve and whilst attacks by wild animals are extremely rare, similarly neither Rovos Rail, nor its servants, agents or employees, accept any liability whatsoever for any injury or incidents to passengers or their belongings. The passenger hereby waives any claim which he/she may have against Rovos Rail Tours (PTY) Ltd, its servants, agents, employees or subcontractors (all of the aforementioned being collectively referred to as ‘Rovos Rail’) for any injury and/or loss of any nature whatsoever (including, without limiting the generality of the a foregoing, consequential loss) arising for any reason of any nature whatever directly or indirectly out of any aspect of the tour including, without limiting the generality of the a foregoing, any form of transport used for the purpose of the tour. This waiver shall be binding on the passenger’s executors, heirs, trustees and dependants. The passenger records that all the services and facilities provided to the passenger are accepted voluntarily and with full knowledge that they may expose the passenger to injury, danger or loss. The passenger further records that any statement, representation or information given to him/her by Rovos Rail shall, unless given in writing, not prejudice this waiver in any manner whatsoever. The passenger indemnifies Rovos Rail in respect of any claim that may be made by any third party against it arising out of any claim in respect of which the passenger gives the aforementioned waiver. This agreement shall be governed solely by laws of the Republic of South Africa.

Whether the passenger returns a signed copy of these conditions or not, the conditions will be deemed to have been accepted and will be in force upon confirmation of the booking.